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Refund/Return Policy

There are a few important things to keep in mind when returning a product you purchased from Tealand

 

Online Store:

 

  • You have 3 calendar days to return an item from the date you received it. (UAE Only)
  • For Export customers, you have 7calendar days to return an item from the date you received it.
  • Only items that have been purchased directly from Tealand, either through the Online Store or at a Tealand Retail Store, can be returned to Tealand. Tealand products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
  • Please ensure that the item you're returning is repackaged with all the goods and documentation that were included when you received it.

 

We understand you may need to make a return so please fill out the request form or call us at 04 2851085 Saturday-Thursday 9AM-6PM GTZ. Upon receipt of the product(s), please allow us 7 business days to issue credit. We are not responsible for lost shipments and all shipping costs for returned items are the responsibility of the customer.