Q: How do I create an account?
A: Select [Register] on the upper right portion of this page, the next screen will inform you of the required information to set up your account. After filling up the information needed, select [Register].
Q: What do I do if I forget my password?
A: Select [Sign In] on the upper right portion of this page. Select [Forgot your password?]. Enter your email address and select [Submit]. A verification code will be sent to you. Once you have received the verification code, you will be able to choose a new password for your account.
Q: What is the order process?
A: You may place your order online and within forty-eight (48) hours, our sales representative will get in touch with you for confirmation. Once your order is final, you may expect to receive the items within two to three (2-3) working days.
Q: How can I pay?
A: You can pay for a purchase by credit card online, if you pay by credit card, you will need to make sure that you enter your city name otherwise your can’t proceed with the transaction or you can pay by cash on delivery.
Q: How long will the delivery take?
A: Estimated delivery time is two to three (2-3) working days upon confirmation of order.
Q: How much is the delivery fee?
A: Shipping is free on all orders for the minimum order of AED 200(minimum order is AED 300) for Dubai only and AED 500 for Sharjah only. AED 700 for other Emirates in UAE. Orders below minimum purchase amount will be made via courier with the applicable fees.
Q: CAN I SUBSEQUENTLY CHANGE AN ITEM IN MY ORDER?
A: If order is not yet in transit, changes can be made but this may cause additional days in the delivery period.
Q: DO YOU DELIVER WORLDWIDE? CAN YOU EXPORT?
A: Yes. Please note that we have special pricing and we require a minimum purchase amount for export sales. Shipment cost and transport insurance will be covered by the customer and order will be processed upon receipt of 50% down payment. Please contact us for more information.
Q: DO YOU HAVE SHOPS IN UAE?
A: Yes, you can visit us in any of our outlets:
Retail Outlets:Dubai Mall
In front HSBCDubai Festival City
Near DAISOTown Center Jumeirah 1
Near SUMOArabian Center
Near Lifestyle and Naturalizer shopsAl Ain Mall
In front of Baby ShopIBN BATTUTA MALL
Beside Jamaica Blue Coffee Shop
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Designed by: Cranberry Marketing